Thank you for shopping at thebooksolo.com! We are committed to providing you with the best possible shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
- Timeframe: You may return eligible items within 30 days of the original delivery date.
- Condition: To be eligible for a return, items must be in their original condition:
- New Books: Must be unused, unmarked, and in resalable condition. Shrink wrap (if applicable) must be intact.
- Used Books: Condition must be consistent with the description provided at the time of purchase. Any significant discrepancies in condition will be considered for return eligibility.
- Other Items (e.g., Bookmarks, Gifts): Must be unused and in their original packaging.
- Exclusions: The following items are generally not eligible for return:
- Digital products (e.g., eBooks, audiobooks).
- Items marked as “Non-Returnable” in the product description.
- Clearance items.
- Personalized or custom-made items.
2. Initiating a Return
- To initiate a return, please contact us at info@thebooksolo.com or call us at +1 329 216 9803 within the 30-day return window.
- Please provide the following information:
- Order number
- Item(s) you wish to return
- Reason for the return
- We will review your request and provide you with instructions on how to return the item(s).
3. Return Shipping
- Responsibility: Return shipping costs are the responsibility of the customer unless:
- The item was defective or damaged upon arrival.
- We shipped the wrong item.
- Shipping Method: We recommend using a trackable shipping method and insuring the return shipment, as we are not responsible for lost or damaged returns.
- Return Address: 2742 Woodhull Avenue, Bronx, NY 10469 USA
- Restocking fee : No cost
4. Refunds
- Once we receive your returned item(s) and verify that they meet the eligibility criteria, we will process your refund.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Refund Timeframe: Please allow 10 business days for the refund to appear in your account.
- Original Shipping Costs: Original shipping costs are non-refundable unless the item was defective, damaged, or we shipped the wrong item.
5. Exchanges
- We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at info@thebooksolo.com or call us at +1 329 216 9803.
- Please provide photos of the damaged item and packaging.
- We will arrange for a replacement or issue a full refund, including shipping costs.
7. Modifications to this Policy
We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
- Email: info@thebooksolo.com
- Phone: +1 329 216 9803
- Address: 2742 Woodhull Avenue, Bronx, NY 10469 USA